Returns & Exchanges
At Longway, we want you to love your home; if a piece isn't the perfect fit, you can return most items within 30 days of delivery for a full refund or exchange. Please ensure all items are returned in their original packaging and unassembled condition to qualify.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Carefully repack your items in their original boxes, including all hardware and instructions, to ensure safe transit back to our warehouse.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our team inspects the returned furniture, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing